Shipping and Returns
At Pure Fun, we want you to be completely satisfied with every purchase you make. If you are dissatisfied in any way with a product you ordered or received, we’ll exchange it, credit your account or refund your money.
Shipping & Rates:
Pure Fun ships to addresses in the 50 States, U.S. Territories, US military installations and Canada. Shipments within the 48 contiguous states, AK, HI, U.S. Territories and U.S. military installations may be shipped by a variety of carriers, shipping rates will vary. FedEx is our primary shipper but Pure Fun may use alternate ground shipping methods for oversized items. Orders shipped to P.O. Boxes will ship via U.S. Mail. If you have questions please contact us at 1-866-498-5269
All orders ship out within 1 - 2 business days for orders that are placed before 1pm EST.
Fedex is unavailable to the following destinations: AK, HI, U.S. Territories, U.S. military installations and P.O. Boxes.
For orders shipping to HI, AK, U.S. Territories or U.S. military Installations shipping rates will vary. Pure Fun Customer Service will contact those that ship to these locations, Monday – Friday, to provide a shipping quote for approval (or you may call 1-866-498-5269 customer service).
We currently ship to Canada. Delivery to other international addresses is currently unavailable from Pure Fun.
Shipping and Handling Charges
Shipping and handling charges for your online order will be calculated from current Fedex shipping rates.
Please allow 7-10 business days (excludes weekends and holidays) for USPS Mail Parcel Post and FedEx or UPS Ground delivery.
FedEx 2-Day orders of in-stock items shipping within the 48 contiguous United States will be shipped the following business day and will arrive within 2 business days after being shipped (excludes weekends and holidays).
Some items cannot be shipped via FedEx 2-Day service.
Because some large items are heavy and bulky, our cost to ship them is higher than for other items. Therefore, we have added a delivery surcharge; this charge is stated in the product’s description and is in addition to regular delivery charges.
In keeping with our commitment to do our part in cleaning up the planet, we reuse boxes and packing materials that come into our warehouse and use new boxes and mailing envelopes made of up to 100% recycled material.
Returns & Exchanges
Everything on our website has a 90 day guarantee. The item must be in unopened original packaging for returns. Please email return authorization request to firstname.lastname@example.org. Include original order # and reason for return in your email request. Once a return authorization is obtained from Pure Fun, you will be given instructions to ship back your purchase. We will refund your purchase upon receipt of your shipment, less original shipping costs. You will be refunded through the original form of payment.
Please Note: If you purchased a Pure Fun product at a retail location and need a return or exchange, please contact the store where it was originally purchased.